Refund and Returns Policy

Return and Refund Policy

Overview

At Online Payment Help, we are committed to providing high-quality services to assist our clients with their online payment needs, including USD support to purchase software and tools. Your satisfaction is our priority. This Return and Refund Policy outlines the conditions under which refunds are granted and the procedures for requesting them.

Refund Conditions

We offer refunds under the following conditions:

1. Service Non-Delivery: If we fail to deliver the service you purchased, you are entitled to a full refund. This includes scenarios where you have not received the assistance or USD support as promised.
2. Service Not as Described: If the service provided does not match the description on our website, you may request a refund. This includes discrepancies in the scope or nature of the services offered.
3. Technical Issues: If technical problems prevent us from delivering the service, and these issues cannot be resolved within a reasonable time frame, you are eligible for a refund.
4. Customer Cancellation: If you cancel your order before we start providing the service, you may be eligible for a full or partial refund, depending on the specific circumstances and the extent of work already completed.

Refund Exclusions

Refunds are not available under the following circumstances:

• Change of Mind: We do not offer refunds if you change your mind after the service has been delivered or started.
• Partial Service Completion: If a significant portion of the service has already been provided, partial refunds may be considered but are not guaranteed.
• Incorrect Information: Refunds will not be issued if you provide incorrect information that affects the delivery of the service.

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at [your email address] with your order details and a description of the issue. Please include any relevant documentation or evidence.
2. Evaluation: Our team will evaluate your request and may contact you for additional information if needed. This process may take up to 7 business days.
3. Resolution: We will notify you of our decision via email. If your refund request is approved, the refund will be processed to your original payment method within 10 business days.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact us at:

• Email: onlinepaymenthelp24@gmail.com
• Phone: +880 1683-811465

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.