Job Description

As a Care Coach you will be the interface providing training guidance and support to the family caregivers we hire. You should have an exceptional service and compassion mindset. This is a workfromhome job with periodic inperson visits across GA required.

Responsibilities

• Assist clients and primary family caregivers in determining eligibility for assistance and resources within the Medicaid Waiver program.
  

• Conduct familycentered assessments and identify support needs for caregivers to help provide care at home.
  

• Provide ongoing health coaching training and support to family caregivers to ensure client goals are met.
  

• Maintain effective communication with primary family caregivers registered nurses (RNs) and Medicaid waiver case managers.
  

• Monitor family caregivers daily progress notes and tasks performed via the Givers mobile application.
  

• Conduct monthly supervisory calls and semiannual inperson case conferences with clients caregivers RNs and care coordinators.
  

• Prepare and manage client files with a focus on accuracy and compliance with regulatory standards.
  

• Collaborate with the Agency Operations team to ensure caregiver files are compliant with regulatory standards and assist with caregiver qualifications and documentation.
  

• Build collaborative partnerships with local community organizations to promote the benefits of the Givers program.
  

• Represent the organization at occasional provider advocacy and partnership meetings.
  

• Perform other duties as assigned.
  

Requirements

• Minimum two (2) years of experience in home health Medicaid waiver programs or similar fields preferably working with elders or people with disabilities.
  

• A valid drivers license and a car to travel to the homes of member families.

• Bachelors degree in social work or an equivalent combination of education and experience in related fields.
  

• Strong communication relationship building assessment and problemsolving skills.
  

• Proficiency with case management systems and mobile applications.
  

• Ability to work independently and maintain effective communication channels with all stakeholders.
  

• Knowledge of community resources related to medical housing financial and social issues for clients care.
  

• Compassionate understanding and able to handle stressful situations with empathy and professionalism.
  

• Valid driver s license and automobile insurance with the ability to travel within assigned geographic areas.
  

• Strong organizational skills and meticulous attention to detail for compliance and regulatory standards.
  

• Proficient in Zendesk (or other CRMs) Google Drive and other software tools.
  

Benefits

• Competitive salary and equity
• Health vision and dental insurance
• 401K
• Generous PTO
  
• Reimbursable mileage
• This job is remote with travel to client homes required

Givers is an equal opportunity employer and we encourage candidates from all backgrounds to apply.

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